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Maintaining Your CHAA Certification

Your CHAA Certification Maintenance Headquarters

Has your certification expired? No problem! You can participate in the NAHAM Retroactive Maintenance Program.

How to Renew:
1. Log-in on the NAHAM website with your unique UserID and Password (if you do not know it please contact NAHAM directly and do NOT create another profile).
2. Head to your dashboard by clicking "Certification" then "Certification Central."
3. Once re-directed to your dashboard, click “Enter Credits.” 
4. After you enter your 30 contact hours the option to renew becomes available. (Please note: The application will not be available until April 1st) 
5. Fill out one-page renewal application and submit $50 payment

Requirements for CHAA Certification Maintenance :
• Minimum of thirty (30) contact hours.
• Worked 1,500 hours in those two (2) years in a position relevant to patient access services.
• Payment of $50 renewal fee - Associate Members will recertify free of charge. 
• All contact hours and application for renewal are input online in your Certification Central dashboard. Please contact NAHAM if you do not have your UserID/Passcode.

To view a full overview of the process in PDF form, please click here.
To view the complete Webinar on the process, please click here.

PLEASE NOTE:  All CHAA's recertify in the month of April, despite the month you earned your credential. 

Frequently Asked Questions :

How long am I certified for?
All certification cycles are two years. Those who participate in the certification maintenance program in October 2016 will have a CHAA credential "good through" date of April 30, 2018 (cycle for contact hours ends March 31, 2017). A two year cycle has been established to maintain current knowledge with the changing aspects of patient access. This time interval has further been established as appropriate through recent validation efforts through the CHAA job analysis study.

When am I due to recertify?
You may check the status of your certification at any time by logging into your Certification Central dashboard. Once logged in, please click "Certification" and then "Certification Central" and you will be redirected to your dashboard. 

When can I submit my application?
Certification maintenance applications for the upcoming cycle are accepted between April 1-30, 2018 and payments are accepted via mail no later than April 30th (postmark date).   

How do I submit my hours/payment?
All contact hours are submitted online; you may log hours at any time in your Certification Central dashboard. Please note: you can only submit your application and payment online during the month of April via your dashboard with a credit card or choose "Submit without Payment" to mail us a check payment. 

What happens if I miss the application deadline?
Those who do not submit certification maintenance materials by April 30th must participate in the Retroactive Maintenance Program if they wish to retain their credential.

What's the timeframe for hours I can submit?
Contact Hours to be reported (30) must have been earned between April 1, 2016 and March 31, 2018.

Do I need to keep any of my materials after I submit them online?
Yes, 10% percent of submitted applications will be pulled for audit. Those selected for an audit must submit evidence of the continuing education hours claimed.

Fulfilling certification maintenance requirements demonstrates one's efforts to maintain continued competence in the field of patient access services and the desire to keep a certification credential like the CHAA. NAHAM requires those holding the CHAA credential to participate in the Certification Maintenance Program in order to retain their certification.


As a credentialing body, NAHAM requires certification maintenance in part because the knowledge and skills required for competent occupational and professional performance change over time. Additionally, because the certification maintenance process encourages certificants to remain current in their field, it increases confidence among the public, employers, and other stakeholders.


Continuing competence is defined by NAHAM as demonstrating knowledge, skills and ability to proficiently perform as a certified associate in patient access throughout the certificant's career. NAHAM promotes continued competence throughout the certificant's career by requiring periodic submission of contact hours and ongoing work experience.

NAHAM makes a reasonable attempt to notify certificants of their certification maintenance responsibilities through the Connections Newsletter, via broadcast email and through the Certification Central resource; however, it is ultimately the certified individual's responsibility to know when they need to renew their certification as well as all of the processes, fees, and policies associated with successful certification maintenance.


CHAA Credential Earned . .

CE Hours Required

Earn CE Between . . 

Submit By

An odd numbered year 2015 or earlier

30 Hours

April 1, 2015 - March 31, 2017

April 30, 2017

An even numbered year 2016 or earlier

30 Hours

April 1, 2016 - March 31, 2018

June 30 2018

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5/3/2018 » 5/6/2018
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