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Sponsored Webinar: Standardizing Best Practices for an Integrated Consumer Experience

Tuesday, March 27, 2018

1:00 - 2:00 pm ET 


Sponsored by: Vyne



Presented by: Scott Phillips, CHAM Senior Director of Patient Access

Texas Health Resources


In this session, Texas Health Resources will present the system’s multi-phase plan to standardize patient financial communications alongside its systemwide implementation of a new EHR. The presentation will discuss tools and processes put in place prior to, during and after roll-out to ensure consistency across departments and facilities. Unique information will include research conducted by THR’s Integrated Experience department to tie patient financial communications to the system’s overall consumer experience improvement strategy. Attendees will consider metrics used to gauge project success and its impact on patient experience, financial integrity and operational efficiency. Initial efforts have resulted in an improvement in Press Ganey registration scores, from the 40th percentile to the 86th percentile, and a $7 million increase in upfront collections.


Learning Objectives

1. Discuss strategies to standardize best practices in patient financial communications for a consistent consumer experience.

2. List points of integration allowing enterprise access to patient financial data and visibility across the revenue cycle.

3. Evaluate tools and processes to ensure standardization during a new system implementation.

4. Consider research-based metrics and tools to measure staff performance in patient financial communications.



Participants will receive: 1 Contact Hour




Sponsored Webinar: Improving the Patient Financial Experience in 2018: What Do Patients Really Want?

Thursday, April 12, 2018

1:00 - 2:00 pm ET 


Sponsored by:Change Healthcare



Presented by Keith Slater, Vice President, Patient Access Solutions, Change Healthcare

Learning objectives:

• Identify key areas for improving the patient financial experience 
• Review key findings on a recent study on the state of consumer engagement 
• Learn what top hospitals and health systems are doing today to successfully improve the patient financial experience 
• Learn how a  proactive approach to patient communications and collections at all points of service can help improve hospitals’ ability to collect



Participants will receive: 1 Contact Hour


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more Calendar

Sponsored Webinar- Standardizing Best Practices for an Integrated Consumer Experience

4/1/2018 » 4/7/2018
Patient Access Week 2018

5/3/2018 » 5/6/2018
NAHAM 44th Annual Conference



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